This guide is for a learning session that brings together Level 2 apprentice learners from across hospitality programs — front of house, kitchen, events, and services — as a mixed cohort.

Learners are typically 18+ with varying levels of experience and confidence, so facilitators should expect a range of perspectives and encourage them to draw on their own backgrounds. The content sits outside core training, focusing on transferable skills like problem-solving, creativity, and decision-making applicable across roles and industries. Facilitators should ground concepts in real hospitality contexts while keeping examples broad enough to resonate across specialisms.